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Warranty

Where is not expressly indicated (e.g. instruction booklet inside the goods), the warranty for TheFlow.bike products is one year. The warranty covers manufacturing defects and does not cover in any way the damage caused by incorrect use and rough assembly of the products. The receipt of delivery of the goods together with the email sent at the time of the order is valid for the start of the warranty period.

Warranty replacement procedure
To send a warranty request you can contact our Customer Service at +39 0174 330440 or send an email to
The shipping costs related to the replacement are divided between the seller and the customer as follows: the customer sends the defective product to the seller at his own expense and the seller sends the functioning product to the customer at his own cost.
In the event that the product had been purchased by invoicing, the shipment by the customer must be accompanied by a return goods guarantee note.

Shipping fees
The shipping costs related to the replacement are divided between the seller and the customer as follows: the customer sends the defective product to the seller at his own expense and the seller sends the functioning product to the customer at his own expense.
In order to proceed with the opening of the warranty procedure, the defective goods must be sent to The Flow. The shipment of the defective material is charged to the Customer while The Flow will send the functioning product to the Customer at its own expense.

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The Flow Srl - Mondovì (CN) ITALY
P.Iva: IT03681780049