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Right of withdrawal

If you are not satisfied with the purchase or a product is damaged or does not correspond to the description or photo, you can use the right of withdrawal (following the decreto legislativo n.185 / 1999) 14 days from date of receipt of the goods. For the verification of the terms it is essential to keep the delivery note released by the courier.

How does it works the right of withdrawal
Send an email to when is expressly requested that you want to avail yourself of the right of withdrawal following the decreto legislativo 185/1999, indicating the products returned with reference to the number of order and attaching a copy of the courier delivery receipt. Please also indicate in the email the details for the rembourse.

Refund procedure
The amount of the products indicated will be refunded no later than 60 days from the date of receipt of the goods to The Flow SRL. Shipping costs will not be reimbursed and the same regarding incidental expenses where present (eg Delivery by appointment, cash on delivery, etc.).
The return shipping costs are entirely covered by the customer.
If we'll receive the product damaged or it will result as used, we will not proceed with the refund and all the costs to return the goods are in charge of the customer.

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The Flow Srl - Mondovì (CN)
P.Iva: 03681780049

+39 0174 330440
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